Return Policy – RewonGear.com

30-Day Return Policy

We offer a 30-day return policy. This means you can request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

Email: sales@rewongear.com

Please note that returns must be sent to the following address:

RewonGear.com
Bonnerstrasse 1
40589 Düsseldorf
Germany

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at sales@rewongear.com.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or you have received the wrong item, contact us as soon as possible. We will evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made and personalized products

• Hygiene products (such as cosmetics)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item.

Sale items and gift cards are not eligible for return.

Exchanges

The fastest way to receive the item you want is to return the original item and, once the return has been approved, place a new order.

14-Day Right of Withdrawal for Consumers in the European Union

Regardless of the policy above, consumers within the European Union have the right to cancel or return their order within 14 days without providing any reason.

As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 5 business days using the original payment method.

Please note that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: sales@rewongear.com