Return policy at RewonGear.com - 30-day return policy
We offer a 30-day return policy , which means you can request a return within 30 days of receiving your item .
Conditions for a return
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags, and in the original packaging. We also require the receipt or proof of purchase .
How to start a return
To initiate a return, you can contact us at sales@rewongear.com . Please note that the return must be sent to the following address:
Our return address:
RewonGear.com
Hammfelddamm 4a
41460 Neuss
Dusseldorf
Germany
If your return is accepted, we'll send you a return label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
For any questions regarding returns, please contact us at sales@rewongear.com .
Damage and problems
Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item. We will evaluate the issue and offer a solution.
Exceptions / Non-returnable items
Some items cannot be returned, such as:
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Perishable goods (such as food, flowers or plants)
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Custom-made products (e.g., special designs or personalized items)
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Hygiene products (such as beauty products)
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Dangerous materials , flammable liquids or gases
Please contact us if you have any questions or concerns about a specific item.
Please note that returns of sale items and gift cards are not accepted.
Exchange
The fastest way to ensure you receive the product you want is to return the item and, after accepting the return, make a separate purchase for the new item.
14-day right of withdrawal in the European Union
Notwithstanding the above provisions, for goods shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase .
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, your refund will be processed within 5 business days using the original payment method. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at sales@rewongear.com .
